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Why ask someone how they are?

Why ask someone how they are?

How are you? It’s a greeting more than a question. But it’s still a question. Both the question and the answer are usually automatic. Want to create an awkward moment?  Answer How ya doin? with a real answer. What’s your automatic answer to How are you? Fine. Good....
5 Rs to Remember When Giving Feedback

5 Rs to Remember When Giving Feedback

When it comes to giving feedback, you probably fall into one of three categories: You have a lot of great advice for others but nobody seems interested in it. The thought of offering feedback is so terrifying that you might just fall to your death before asking...
The Wack-A-Mole Life

The Wack-A-Mole Life

Life can often feel like the arcade game, Whack-a-Mole. A problem shows up, we whack it and then wait for the next one to show up so we can whack it before the next one shows up so we can… whack it! This is a game that cannot be won. But it’s the game most of us play...
How to Give and Receive 5-Star Referrals

How to Give and Receive 5-Star Referrals

The decision to refer usually happens in a moment. The decision to not refer happens just as quickly. But there is an internal process that usually goes undetected leading up to that moment. Why do you refer? Think about the last time you gave a referral. Why did you...
Acting The Part

Acting The Part

This morning, I was inspired with an idea and asked my wife, Kathy to help me. I asked her if she could think of a time when I was upset.  She reminded me of trying to get technical help over the phone from someone in India. That reminded me of something that happened...